Terms of Service

Last updated: June 2026

About these terms

These terms cover the bird sitting, boarding, and grooming services Feathered Friends Vaughan provides to bird owners in Vaughan and the surrounding communities. They're written to set clear, fair expectations on both sides — not to bury you in fine print. When you book a stay or a grooming visit with us, you're agreeing to the approach laid out below. If anything here is unclear, just ask; we'd rather talk it through than have you guess.

Inquiries and booking

Everything starts with a conversation. You reach out through our contact form, by email, or by phone, and tell us about your bird and the dates you have in mind. From there:

• Submitting the contact form is an inquiry, not a confirmed booking. It simply opens the conversation.
• A booking is confirmed only once we've discussed your bird's needs and the dates, and both sides have agreed on the details.
• Because we're a small, hands-on service, our availability is limited — especially over holidays and long weekends — so the sooner you reach out, the better your chances of getting the dates you want.

Custom quotes and pricing

We don't believe in flattening every bird into one rate. Each quote is built around your bird's species, the length of stay, the type of visit, and any add-ons or special care involved, which is why we give you a real figure for your bird rather than a one-size-fits-all price. A quote we provide is based on the information you share with us; if the actual needs turn out to be different — a longer stay, extra birds, medication we weren't told about — we'll talk with you about adjusting it before going ahead. Any add-on grooming such as nail trims, wing work, or beak conditioning is quoted alongside the boarding so there are no surprises.

What we need from you

Great care depends on honest, complete information. As your bird's owner, you agree to:

• Tell us accurately about your bird's species, temperament, diet, and any medical conditions or medications.
• Let us know about behaviours we should be aware of — biting, flightiness, territorial habits, or anything that helps us keep your bird and our handlers safe.
• Provide enough of your bird's usual food, along with any medication and clear dosing instructions, for the length of the stay (or arrange this with us in advance).
• Confirm that your bird is in good general health and not showing signs of a contagious illness at drop-off.
• Give us reliable contact details, and where possible a backup contact and your avian vet's information, in case we need to reach someone while you're away.

Health, safety, and veterinary care

Your bird's wellbeing guides every decision we make. We care for the birds in our charge attentively and follow the routines you share with us. That said, birds can be sensitive and sometimes unpredictable, and if your bird shows signs of illness or distress during a stay, we will make reasonable efforts to reach you right away. If we genuinely cannot reach you and your bird needs help, you authorise us to seek appropriate veterinary care on your behalf, with any related costs being your responsibility as the owner. We'll always act in good faith and in your bird's best interest.

Cancellations and changes

Life shifts, travel plans change, and we understand that. Because confirmed dates set aside time and space we could otherwise offer another bird, we ask that you give us as much notice as you reasonably can if you need to cancel or reschedule. Get in touch as early as possible and we'll do our best to be flexible and find a solution that works. Specific cancellation arrangements for longer or peak-season stays will be discussed and agreed with you at the time of booking, so you'll always know where you stand before you commit.

Drop-off, pick-up, and the stay

We'll arrange drop-off and pick-up timing together when your booking is confirmed. Please bring your bird in its own clean, secure cage or carrier where possible, along with the food and any comfort items we've agreed on. If your plans change while you're away and you need to extend the stay, let us know as early as you can and we'll do our best to accommodate it, subject to availability and an adjusted quote.

Liability — the basics

We look after every bird as if it were our own, with genuine care and attention. At the same time, it's important to be realistic about animals. By boarding your bird with us, you acknowledge that:

• Birds are living creatures and can become stressed, unwell, or injure themselves in ways that even attentive care cannot always prevent.
• We are not liable for pre-existing conditions, illnesses incubating before drop-off, or outcomes that stem from information we weren't given.
• Our responsibility is to provide attentive, good-faith care; it does not extend to guaranteeing against every possible health or behavioural event.
• You confirm that the information you give us is accurate, since our care is built on it.

None of this changes the simple truth that your bird's safety and comfort are our priority every single day of its stay.

Grooming services

Our grooming — nail trims, wing clipping, beak conditioning, and feather care — is carried out gently and only with your consent for the specific service. We'll talk through options like wing clipping rather than assume, because the right choice depends on your bird and your home. Grooming on an anxious or unwell bird is always approached cautiously, and we'll pause and check in with you if we feel a service isn't in the bird's best interest that day.

Photos of your bird

From time to time we love to share a charming photo of a guest on our website or social media. We'll only ever do this with your okay, and never in a way that identifies you. If you'd prefer we keep your bird's stay entirely private, just say so and we'll respect that completely.

Service area

Feathered Friends Vaughan serves bird owners across Vaughan and nearby communities, including Woodbridge, Kleinburg, Maple, Concord, Thornhill, Vellore, and Nashville. If you're just outside this area, reach out anyway — we'll let you know honestly whether we can help.

Changes to these terms

We may refine these terms over time as our service grows, and when we do we'll update this page and the date at the top. The version in effect when you book is the one that applies to that stay.

Questions? Let's talk

If anything here raises a question, or you'd simply like to chat about boarding your bird, we're glad to help. Reach us at info@featheredfriendsvaughan.ca or (289) 210-9469, or head over to our contact page. You can also read how we handle your information in our Privacy Policy.